Refund Policy

1. Returns

1.1. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within [specify timeframe, e.g., 14 or 30 days] of receipt for a refund or exchange, subject to the conditions below.

1.2. To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as when you received it.
• Be in the original packaging with all tags and labels attached.

1.3. To initiate a return, please contact our customer service team at [insert contact email or form link] with your order number and reason for return.

2. Refunds

2.1. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
2.2. Approved refunds will be processed within [specify timeframe, e.g., 5-10 business days], and the amount will automatically be credited to your original method of payment.
2.3. Please note that shipping fees are non-refundable.

3. Exchanges

3.1. If you wish to exchange an item for a different size or color, please contact us at [insert contact email or form link].
3.2. Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as "Final Sale."
• Personalized or custom-made products.
• Intimate or hygiene-related items (e.g., undergarments, swimwear) for health and safety reasons.

5. Shipping Costs for Returns

5.1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
5.2. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.

6. Damaged or Defective Items

6.1. If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [insert contact email] with your order number and photos of the issue.
6.2. We will replace the item or issue a full refund, including shipping costs, as appropriate.

For further assistance or questions about our Refund Policy, please contact us at [insert contact email or phone number].